Terms and Conditions


Terms and Conditions



1.1 Definitions. In these Conditions, the following definitions apply:

Business Day: a day other than a Saturday, Sunday or public holiday in England when banks in London are open for business.

Conditions: the terms and conditions set out in this document.

Contract: the contract between the Supplier and the Customer for the sale and purchase of the Goods in accordance with these Conditions.

Customer: the person or firm who purchases the Goods from the Supplier.

Deposit: a sum equal to 40% of all charges payable to the Supplier by the Customer under the Contract.

Force Majeure Event: has the meaning given in clause 10.

Goods: the goods (or any part of them) set out in the Order.

Order: the order by the Customer for the Goods, as set out in the purchase order form of the Customer, the written acceptance by the Customer of the quotation from the Supplier, or overleaf, as the case may be.

Remaining Charges: all charges payable to the Supplier by the Customer under the Contract, less any Deposit.

Specification: any specification for the Goods, including any related plans and drawings that is agreed in writing by the Customer and the Supplier.

Supplier: Slc Care Limited (registered in England and Wales with company number 05618032), trading as Healthcare Matters.

1.2                   Construction. In these Conditions, the following rules apply:

                        1.2.1                A person includes a natural person, corporate or unincorporated body (whether or not having separate legal personality);

                        1.2.2               A reference to a party includes its personal representatives, successors or permitted assigns;

1.2.3               A reference to a statute or statutory provision is a reference to such statute or provision as amended or re-enacted. A reference to a statute or statutory provision includes any subordinate legislation made under that statute or statutory provision, as amended or re-enacted;

                        1.2.4                Any phrase introduced by the terms includingincludein particular or any similar expression shall be construed as illustrative and shall not limit the sense of the words preceding those terms;

                        1.2.5               A reference to writing or written includes faxes and e-mails.


                        2.1                   These Conditions apply to the Contract to the exclusion of any other terms that the Customer seeks to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.

2.2                  The Order constitutes an offer by the Customer to purchase the Goods in accordance with these Conditions. The Customer is responsible for ensuring that the terms of the Order and any applicable Specification are complete and accurate.

                        2.3                   The Order shall only be deemed to be accepted when the Supplier issues a written acceptance of the Order, at which point the Contract shall come into existence.

2.4                  The Contract constitutes the entire agreement between the parties. The Customeracknowledges that it has not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of the Supplier which is not set out in the Contract.

2.5                  Any samples, drawings, descriptive matter, or advertising produced by the Supplier and any descriptions or illustrations contained in the catalogues or brochures of the Supplier are produced for the sole purpose of giving an approximate idea of the Goods described in them. They shall not form part of the Contract or have any contractual force.

2.6                  A quotation for the Goods given by the Supplier shall not constitute an offer. A quotation shall only be valid for a period of 60 days from its date of issue.

  1. GOODS

3.1                   The Goods are described in the Specification.

3.2                   The Supplier reserves the right to amend the Specification if required by any applicable statutory or regulatory requirements.


4.1                   The Supplier shall ensure that each delivery of the Goods is accompanied by a delivery note which shows the date of the Order, all relevant reference numbers of the Customer and theSupplier, the type and quantity of the Goods and, if the Order is being delivered by instalments, the outstanding balance of Goods remaining to be delivered.

4.2                   The Supplier shall deliver the Goods to the location set out in the Order or such other location as the parties may agree (Delivery Location) at any time after the Supplier notifies theCustomer that the Goods are ready.

4.3                   Delivery of the Goods shall be completed on the arrival of the Goods at the Delivery Location

4.4                   Any dates quoted for delivery are approximate only, and the time of delivery is not of the essence. The Supplier shall not be liable for any delay in delivery of the Goods that is caused by aForce Majeure Event or the failure of the Customer to provide the Supplier with adequate delivery instructions or any other instructions that are relevant to the supply of the Goods.

4.5                   If the Supplier fails to deliver the Goods, its liability shall be limited to the costs and expenses incurred by the Customer in obtaining replacement goods of similar description and quality in the cheapest market available, less the price of the Goods. The Supplier shall have no liability for any failure to deliver the Goods to the extent that such failure is caused by a Force Majeure Event or the failure of the Customer to provide the Supplier with adequate delivery instructions or any other instructions that are relevant to the supply of the Goods.

4.6                   If the Customer fails to accept delivery of the Goods within 3 Business Days of the Suppliernotifying the Customer that the Goods are ready, then, except where such failure or delay is caused by a Force Majeure Event or the failure of the Supplier to comply with its obligations under theContract delivery of the Goods shall be deemed to have been completed at 9:00am on the thirdBusiness Day following the day on which the Supplier notified the Customer that the Goods were ready

4.7                   If 20 Business Days after the day on which the Supplier notified the Customer that theGoods were ready for delivery the Customer has not accepted delivery of them, the Supplier may resell or otherwise dispose of part or all of the Goods and, after deducting reasonable storage and selling costs, account to the Customer for any excess over the price of the Goods or charge theCustomer for any shortfall below the price of the Goods.


5.1                   The Supplier warrants that on delivery the Goods shall:

                        5.1.1               conform in all material respects with their description and the Specification;

                        5.1.2               be free from material defects in design, material and workmanship;

                       5.1.3               be of satisfactory quality (within the meaning of the Sale of Goods Act 1979); and

                        5.1.4               be fit for any purpose held out by the Supplier.

5.2                   Subject to clause 5.3, if:

5.2.1               the Customer gives notice in writing to the Supplier within a reasonable time of discovery that some or all of the Goods do not comply with the warranty set out in clause 5.1;

5.2.2               the Supplier is given a reasonable opportunity of examining such Goods and finds that the Goods do not comply with the warranty set out in clause 5.1; and

5.2.3               the Customer (if asked to do so by the Supplier) returns such Goods to the place of business of the Supplier at the cost of the Supplier,

the Supplier shall, at its option, repair or replace the defective Goods, or refund the price of the defective Goodsin full.

5.3                   The Supplier shall not be liable for failure of the Goods to comply with the warranty set out in clause 5.1 in any of the following events:

                        5.3.1               the Customer makes any further use of such Goods after giving notice in accordance with clause 5.2; or

5.3.2               the defect arises because the Customer failed to follow the oral or written instructions of theSupplier as to the storage, installation, use and maintenance of the Goods or (if there are none) good trade practice regarding the same; or

5.3.3               the defect arises as a result of the Supplier following any drawing, design or Specificationsupplied by the Customer; or

5.3.4               the Customer alters or repairs such Goods without the written consent of the Supplier; or

5.3.5               the defect arises as a result of fair wear and tear, wilful damage, negligence, or abnormal storage or working conditions; or

5.3.6               the Goods differ from the Specification as a result of changes made to ensure they comply with applicable statutory or regulatory requirements.

5.4                   Except as provided in this clause 5, the Supplier shall have no liability to the Customer in respect of the failure of the Goods to comply with the warranty set out in clause 5.1.

5.5                   The terms implied by sections 13 to 15 of the Sale of Goods Act 1979 are, to the fullest extent permitted by law, excluded from the Contract.

5.6                   These Conditions shall apply to any repaired or replacement Goods supplied by theSupplier.


6.1                   The risk in the Goods shall pass to the Customer on completion of delivery.

6.2                   Title to the Goods shall not pass to the Customer until the Supplier receives payment in full (in cash or cleared funds) for the Goods and any other goods that the Supplier has supplied to theCustomer.

6.3                   Until title to the Goods has passed to the Customer, the Customer shall:

6.3.1               store the Goods separately from all other goods held by the Customer so that they remain readily identifiable as the property of the Supplier;

                        6.3.2               not remove, deface or obscure any identifying mark on the Goods;

6.3.3               maintain the Goods in satisfactory condition and keep them insured against all risks for their full price from the date of delivery;

6.3.4               notify the Supplier immediately if it becomes subject to any of the events listed in clause 8.2; and

                        6.3.5               give the Supplier such information relating to the Goods as the Supplier may require from time to time.

6.4                   If before title to the Goods passes to the Customer the Customer becomes subject to any of the events listed in clause 8.2 then, without limiting any other right or remedy the Supplier may have, the Supplier may at any time:

                        6.4.1               require the Customer to deliver up all Goods in its possession; and

6.4.1               if the Customer fails to do so promptly, enter any premises of the Customer or of any third party where the Goods are stored in order to recover them.


7.1                   The price of the Goods shall be the price set out in the Order.

7.2                   The Supplier may, by giving notice to the Customer at any time up to 10 Business Days before delivery, increase the price of the Goods to reflect any increase in the cost of the Goods that is due to:

                        7.2.1               any request by the Customer to change the delivery date(s), quantities or types ofGoods ordered, or the Specification; or

7.2.2               any delay caused by any instructions of the Customer or failure of the Customer to give theSupplier adequate or accurate information or instructions.

7.3                   The price of the Goods is inclusive of the costs and charges of packaging, insurance and transport of the Goods, which shall be invoiced to the Customer.

7.4                   The price of the Goods is exclusive of amounts in respect of value added tax (VAT). VAT will be added to your invoice where appropriate. Where the Customer suggests that VAT is not payable, the relevant exemption form will be provided by the Supplier and must be completed by the Customer

7.5                   Where a Deposit is payable, the Supplier may invoice the Customer for the Deposit on or at any time after the date of written acceptance being provided by the client.

7.6                   Where a Deposit is payable, the Supplier will not process the Order until after the Customer has paid the Deposit in full.

7.7                   The Supplier may invoice the Customer for the Remaining Charges on or at any time after the completion of delivery.

7.8                   The Customer shall pay invoices in full and in cleared funds within 20 Business Days of the date of the invoice. Payment shall be made to the bank account nominated in writing by the Supplier. Time of payment is of the essence.

7.9                   If the Customer fails to make any payment due to the Supplier under the Contract by the due date for payment, then the Customer shall pay interest on the overdue amount at the rate of 4%per annum above the base rate of Barclays Bank PLC from time to time. Such interest shall accrue on a daily basis from the due date until actual payment of the overdue amount, whether before or after judgment. The Customer shall pay the interest together with the overdue amount.

7.10                The Customer shall pay all amounts due under the Contract in full without any set-off, counterclaim, deduction or withholding (except for any deduction or withholding required by law). TheSupplier may at any time, without limiting any other rights or remedies it may have, set off any amount owing to it by the Customer against any amount payable by the Supplier to the Customer.


8.1                   If the Customer becomes subject to any of the events listed in clause 8.2, the Supplier may terminate the Contract with immediate effect by giving written notice to the Customer.

8.2                   For the purposes of clause 8.1, the relevant events are:

8.2.1               the Customer suspends, or threatens to suspend, payment of its debts or is unable to pay its debts as they fall due or admits inability to pay its debts or (being a company or limited liability partnership) is deemed unable to pay its debts within the meaning of section 123 of the Insolvency Act 1986, or (being an individual) is deemed either unable to pay its debts or as having no reasonable prospect of so doing, in either case, within the meaning of section 268 of the Insolvency Act 1986, or (being a partnership) has any partner to whom any of the foregoing apply;

8.2.2               the Customer commences negotiations with all or any class of its creditors with a view to rescheduling any of its debts, or makes a proposal for or enters into any compromise or arrangement with its creditors;

8.2.3               (being a company) a petition is filed, a notice is given, a resolution is passed, or an order is made, for or in connection with the winding up of the Customer, other than for the sole purpose of a scheme for a solvent amalgamation of the Customer with one or more other companies or the solvent reconstruction of the Customer;

                        8.2.4               (being an individual) the Customer is the subject of a bankruptcy petition or order;

8.2.5               a creditor or encumbrancer of the Customer attaches or takes possession of, or a distress, execution, sequestration or other such process is levied or enforced on or sued against, the whole or any part of its assets and such attachment or process is not discharged within 14 days;

8.2.6               (being a company) an application is made to court, or an order is made, for the appointment of an administrator or if a notice of intention to appoint an administrator is given or if an administrator is appointed over the Customer;

8.2.7               (being a company) the holder of a qualifying charge over the assets of the Customer has become entitled to appoint or has appointed an administrative receiver;

8.2.8               a person becomes entitled to appoint a receiver over the assets of the Customer or a receiver is appointed over the assets of the Customer;

8.2.9               any event occurs, or proceeding is taken, with respect to the Customer in any jurisdiction to which it is subject that has an effect equivalent or similar to any of the events mentioned in clause 8.2.1 to clause 8.2.8 (inclusive);

8.2.10              the Customer suspends, threatens to suspends, ceases or threatens to cease to carry on all or a substantial part of its business;

8.2.11             the financial position of the Customer deteriorates to such an extent that in the opinion of theSupplier the capability of the Customer to adequately fulfil its obligations under the Contract has been placed in jeopardy; and

8.2.12              (being an individual) the Customer dies or, by reason of illness or incapacity (whether mental or physical), is incapable of managing his or her own affairs or becomes a patient under any mental health legislation.

8.3                   Without limiting its other rights or remedies, the Supplier may suspend provision of theGoods under the Contract or any other contract between the Customer and the Supplier if theCustomer becomes subject to any of the events listed in clause 8.2.1 to clause 8.2.12, or the Supplierreasonably believes that the Customer is about to become subject to any of them, or if the Customerfails to pay any amount due under this Contract on the due date for payment.

8.4                   On termination of the Contract for any reason the Customer shall immediately pay to theSupplier all of the outstanding unpaid invoices and interest of the Supplier.

8.5                   Termination of the Contract, however arising, shall not affect any of the parties’ rights, remedies, obligations and liabilities that have accrued as at termination.

8.6                   Clauses which expressly or by implication survive termination of the Contract shall continue in full force and effect.


9.1                   Nothing in these Conditions shall limit or exclude the liability of the Supplier for:

                        9.1.1               death or personal injury caused by its negligence, or the negligence of its employees, agents or subcontractors (as applicable); or

                        9.1.2               fraud or fraudulent misrepresentation; or

                        9.1.3               breach of the terms implied by section 12 of the Sale of Goods Act 1979; or

                        9.1.4               defective products under the Consumer Protection Act 1987; or

                        9.1.5               any matter in respect of which it would be unlawful for the Supplier to exclude or restrict liability.

9.2                   Subject to clause 9.1:

9.2.1               the Supplier shall under no circumstances whatever be liable to the Customer, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with the Contract; and

9.2.2               the total liability of the Supplier to the Customer in respect of all other losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed 75% of the price of the Goods.


Neither party shall be liable for any failure or delay in performing its obligations under the Contract to the extent that such failure or delay is caused by a Force Majeure Event. A Force Majeure Event means any event beyond a party’s reasonable control, which by its nature could not have been foreseen, or, if it could have been foreseen, was unavoidable, including strikes, lock-outs or other industrial disputes (whether involving its own workforce or a third party’s), failure of energy sources or transport network, acts of God, war, terrorism, riot, civil commotion, interference by civil or military authorities, national or international calamity, armed conflict, malicious damage, breakdown of plant or machinery, nuclear, chemical or biological contamination, sonic boom, explosions, collapse of building structures, fires, floods, storms, earthquakes, loss at sea, epidemics or similar events, natural disasters or extreme adverse weather conditions, or default of suppliers or subcontractors.


11.1                The Supplier may at any time assign, transfer, mortgage, charge, subcontract or deal in any other manner with all or any of its rights or obligations under the Contract.

11.2                The Customer may not assign, transfer, mortgage, charge, subcontract, declare a trust over or deal in any other manner with any or all of its rights or obligations under the Contract without the prior written consent of the Supplier.


12.1                Any notice or other communication given to a party under or in connection with     the Contractshall be in writing, addressed to that party at its registered office (if it is a company) or its principal place of business (in any other case) or such other address as that party may have specified to the other party in writing in accordance with this clause, and shall be delivered personally, sent by pre-paid first-class post or other next working day delivery service, commercial courier, fax or e-mail.

12.2                A notice or other communication shall be deemed to have been received: if delivered personally, when left at the address referred to in clause 12.1; if sent by pre-paid first-class post or other next working day delivery service, at 9.00 am on the second Business Day after posting; if delivered by commercial courier, on the date and at the time that the courier’s delivery receipt is signed; or, if sent by fax or e-mail, one Business Day after transmission.

12.3                The provisions of this clause shall not apply to the service of any proceedings or   other documents in any legal action.


13.1                If any provision or part-provision of the Contract is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to     or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of the rest of the Contract.

13.2                If any provision or part-provision of this Contract is invalid, illegal or unenforceable, the parties shall negotiate in good faith to amend such provision so that, as amended, it is legal, valid and enforceable, and, to the greatest extent possible, achieves the intended commercial result of the original provision.


A waiver of any right or remedy under the Contract or law is only effective if given in writing and shall not be deemed a waiver of any subsequent breach or default. No failure or delay by a party to exercise any right or remedy provided under the Contract or by law shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall prevent or restrict the further exercise of that or any other right or remedy.


A person who is not a party to the Contract shall not have any rights to enforce its terms.


Except as set out in these Conditions, no variation of the Contract, including the introduction of any additional terms and conditions, shall be effective unless it is in writing and signed by the Supplier.


The Contract, and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), shall be governed by, and construed in accordance with the law of England and Wales.


Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this Contract or its subject matter or formation (including non-contractual disputes or claims).