Client Portal
01978 269 901
info@healthcare-matters.comHealthcare Matters
in Wrexham,
North Wales
Since 2005, Healthcare Matters has been a trusted family-run business providing responsive and practical solutions to the NHS (acute and community services), private care facilities, Local Authorities, and the general public.
We believe that quality healthcare equipment and services should offer real value. That’s why we proudly partner as exclusive dealers with several acclaimed manufacturers, delivering only the best in clinical seating, moving and handling products, and specialist equipment that empower individuals to maintain independence, comfort, and dignity.
Our services include
Supply and installation of adaptations – delivering tailored solutions that enhance accessibility, safety, and comfort.
Product rental – offering flexible and cost-effective access to essential healthcare equipment.
Maintenance and repair – carried out by our experienced technicians to ensure reliability and peace of mind.
At Healthcare Matters, we’re driven by a simple mission: to deliver essential solutions on time, every time, supporting care providers and individuals in achieving the highest standards of well-being and functionality.
Sectors we work with
About us
Healthcare Matters is a family-run business delivering trusted healthcare solutions since 2005. We partner with NHS Trusts, local authorities, and private care providers, combining professional expertise with a personal touch. Accredited with ISO and CHAS Elite, we provide safe, reliable, and timely solutions that make a real difference.
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Products
We work with world-leading manufacturers to supply a wide range of specialist equipment into homes, care facilities, and clinical environments. From specialist seating and modular ramps to stairlifts, ceiling track systems, and bathroom adaptations, our products are designed to enhance independence, accessibility, and comfort for every setting.
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Services
Our services ensure that equipment is safe, reliable, and perfectly suited to your needs. We provide flexible rental options, expert repair and maintenance, LOLER testing for lifting equipment compliance, and fully managed service packages for organisations, helping care providers and individuals achieve peace of mind and seamless support.
Read moreVAT Exemption for
Disabled Customers
Some of our products may qualify for VAT exemption when purchased by a disabled person or on behalf of a disabled person.
This means you may be able to buy eligible items without paying VAT, as long as certain conditions are met.
Who Can Claim VAT Exemption?
You may be eligible if:
- You have a long-term disability or illness that affects daily activities
- You are purchasing the item for personal use, or someone is buying it on your behalf (e.g., parent, carer, or charity)
Please note: temporary injuries, such as a broken leg, do not qualify.
What Products Are Eligible?
VAT exemption applies only to items that are designed specifically for disabled use, such as:
- Mobility aids
- Wheelchairs and scooters
- Specialist seating or supports
- Home accessibility products
- Assistive living equipment
Eligible items are clearly marked on our product pages.
How to Claim VAT Exemption
It’s easy to claim VAT relief:
- Complete the VAT exemption form
- Let us know you’ve completed it when you call or email to order your product
- We will happily remove VAT from your quote
Important Information
- A signed declaration is required to confirm eligibility
- VAT cannot be refunded after purchase if the form was not submitted
- Only products specifically designed for disabled use qualify
Latest Updates
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